Their hospitality has gained a guest for life!
This will now be our "go to" spot whenever visiting Pigeon Forge!
The service we experienced was incredible from start to finish. We initially found them on Hotwire and I called to book directly with the hotel. When I spoke with Ali, she went above and beyond to take care of us as we were coming into town last minute for a funeral.
We arrived around 1am and were barely through the front door when we heard "Hey buddy! Welcome to the Ramsey Hotel and Convention Center, how was your drive?" coming from Jonathan, the happiest front desk clerk I've ever encountered. As he gave us our keys and was giving us information about what the hotel had to offer (pool, movie nights with popcorn and pizza, breakfast, etc) he offered us extra pizza from that night's movie time. He was over the top hospitable with asking if we needed anything else and offering his condolences for the reason we were traveling late. He's a top tier guy that anyone is lucky to encounter 🙂
The following morning we double checked about receiving a late check out so we could change our clothes and rest after the funeral, and the staff that helped us with that was wonderful. Paula, Erin, and Pam once again went over the top to accommodate and to bless us in a difficult time.
I can't wait to go back for a vacation under happier circumstance and get to experience the movie night and thank the staff in person again.
Their hospitality for a one night stay has gained a guest for life 🙂
Best place to stay!
Great front desk people. Full free breakfast with just about everything. Beautiful lobby and every employee I passed was friendly. This is my first stay at the Ramsey but won't be my last. I come to Gatlinburg often and this was my best stay ever! Great price and superb value.
The best place e to stay in the Smokies if you are vacationing in Tn.
This was an amazing place to stay staff and manager are the best very helpful and professional.
I gave it a five star for cleanliness and friendly smiling faces😊 My family had an event and rented out the convention center the staff help us moved tables chairs and made it really looked nice for us. We had a great time and we had plenty of room to dance the night away .. thank you for a memorable event.
Great hotel and staff
Very impressed with the hotel and staff members. Our room was clean and had everything you could want in a 5 star hotel... ice makers on every floor, swimming pool and hot tub. Also close to so many restaurants and nearby attractions. Would definitely stay again.
The Feel of a second home sweet home, when far from home!
Hello everyone, i stayed 3 nights and I'm one of a big quantity of happy customers that come to this beautiful & unique spot, one main reason is the educated and outgoing worker here at The Ramsey named Akeem. Huge help and really outgoing person, just to say this businesses need more people like him. Made me feel at home. Thank you and hope anyone that visits this Hotel enjoys the same way!!!
Private Hotel event party
What a hotel! We attended a private weekend event this past weekend and the venue did not disappoint. From the decorations to the employees Lindsey, Richardo, Peter, Allie, Regina, Robert, Maurice and Tim as they worked hard to provide a comforting & fun experience! We will definitely be looking to plan another trip back to this amazing area and will be staying at The Ramsey when we do.
Incredible weekend
Wow. Such an amazing weekend at the Ramsey! This was our first visit to the area and I must say my husband and I were impressed! We've never seen so many Christmas lights! 🎄 Driving up to the hotel the decor was inviting and beautiful! Miss Paula checked us in. She was so nice and helpful! Robert was super friendly as well! And Allie....what a doll! She made us feel so welcome! 🥰 Our room was nice. Could use a few upgrades but was super clean! Breakfast was delicious and the pool area was to die for! Every staff member we encounter was so friendly! With the exception of the door greeter sitting at the desk. 😡 He was not friendly at all! We were sad to leave but we'll be back to stay at the Ramsey again! Lilly checked us out and was super nice as well. We can’t say enough about the staff! Can't wait to come back! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Last minute, Fall break weekend
Stayed for a quick trip for fall break. Hotel was very clean and comfortable...and I would consider myself to be judgemental when staying in hotels. We booked last minute, got a great deal and was more than pleased with our stay! Beds were comfortable and ALL linens had been changed, which is always a big fear of mine. Staff was very friendly and cheerful. Lobby was very welcoming! The location is good! On the parkway in Pigeon Forge, but the entrance takes you off the busy road which is great for noise and commotion. We would definitely stay here again!
Excellent customer service skills displayed by Kim.
I love the experience I got while staying at the Ramsey Hotel, the staff was very welcoming and polite. The complementary breakfast was really good and the breakfast crew was friendly. Kim was really kind and willing, she’s very intelligent and has excellent customer service skills. The hotel lobby and rooms were clean and the beds were comfortable. I will be telling people about this hotel.
Kim is the Best
Great atmosphere , clean rooms the staff was friendly, especially Kim who was willing to answer any questions I had about the hotel.with a great smile and attitude. Also love the pool area. Beautiful view
Top Notch Service
Chelsey and Sadeki could not have been nicer. Lincoln had a warm smile as he greeted us. I met Kenny and another service team member by the pool and they were great. I met both managers and they were solid and welcoming. Chelsey and Sadeki even wrote my wife birthday cards and an anniversary cards. The breakfast was legit too. You gotta go. We’ll be back.
Good
I highly recommend the Ramsey Hotel. The lobby area was always clean and the staff couldn’t have been more friendly or helpful especially Sadeki, he always have a smile on his face and is ready to answer any questions. Our room was spotless. The bed was very comfortable and we slept well. It was very peaceful and quiet. We can’t wait to come back again.
My experience
Rooms facing the parkway are very nice and comfy. The complimentary breakfast was pretty good and also the indoor pool and hot tub area was clean. We enjoyed movie night. The staff was excellent, house keeping always ensures that our needs were taken care of and not to mention the front desk staff, especially Sadeki, he always has a smile and is always willing to answer any questions we had. I definitely recommend The Ramsey Hotel and I will definitely visit again in the near future.
On our way to Ohio
The room was very clean and smell fresh and the bed was comfortable. The staff was friendly - helpful and service was excellent. Especially one of the guest services representative , Jeda Robinson, for her helpfulness to make our stay enjoyable. I will recommend my family and friends to stay there.
Excellent care, clean rooms and excellent staff! (And thanks again to Sadeki!)
Our time here at the Ramsey is always delightful. We feel well cared for, safe and right at home. One of the staff, Sadeki, even went the extra mile for us, taking care to find an item for us we had left at home! We were very thankful!
Their hospitality has gained a guest for life!
This will now be our "go to" spot whenever visiting Pigeon Forge!
The service we experienced was incredible from start to finish. We initially found them on Hotwire and I called to book directly with the hotel. When I spoke with Ali, she went above and beyond to take care of us as we were coming into town last minute for a funeral.
We arrived around 1am and were barely through the front door when we heard "Hey buddy! Welcome to the Ramsey Hotel and Convention Center, how was your drive?" coming from Jonathan, the happiest front desk clerk I've ever encountered. As he gave us our keys and was giving us information about what the hotel had to offer (pool, movie nights with popcorn and pizza, breakfast, etc) he offered us extra pizza from that night's movie time. He was over the top hospitable with asking if we needed anything else and offering his condolences for the reason we were traveling late. He's a top tier guy that anyone is lucky to encounter 🙂
The following morning we double checked about receiving a late check out so we could change our clothes and rest after the funeral, and the staff that helped us with that was wonderful. Paula, Erin, and Pam once again went over the top to accommodate and to bless us in a difficult time.
I can't wait to go back for a vacation under happier circumstance and get to experience the movie night and thank the staff in person again.
Their hospitality for a one night stay has gained a guest for life 🙂
Best place to stay!
Great front desk people. Full free breakfast with just about everything. Beautiful lobby and every employee I passed was friendly. This is my first stay at the Ramsey but won't be my last. I come to Gatlinburg often and this was my best stay ever! Great price and superb value.
The best place e to stay in the Smokies if you are vacationing in Tn.
This was an amazing place to stay staff and manager are the best very helpful and professional.
I gave it a five star for cleanliness and friendly smiling faces😊 My family had an event and rented out the convention center the staff help us moved tables chairs and made it really looked nice for us. We had a great time and we had plenty of room to dance the night away .. thank you for a memorable event.
Anniversary trip
The room was nice and clean. Complimentary breakfast was good. Staff was friendly. It was really quiet. We didn’t get to experience the pool but it looked really nice. We were on an anniversary trip so our children didn’t come but they have a family movie night as well. Definitely recommend. We’ll be back. It was very affordable.
Amazing! 10⭐️s
This was our 1st time staying at the Ramsey. My daughter and I took a week to hang out and act like tourists to celebrate her early graduation. From the moment I booked the hotel I knew I had made the right decision. Shortly after booking I had messaged the hotel through the booking entity to ask for extra blankets and I had a few questions. Donna promptly answered my questions and I mean within hours. Check in was seamless and probably the quickest I’ve ever experienced. Donna & Paula really have it down to have a perfect checkin. I travel for work so I’m in and out of hotels. The room was spacious CLEAN the shower was amazing with never ending hot water and the pressure was to die for! My most favorite was the staff. I never as if I was a bother or that asking for anything extra was an an issue. Since Covid most hotels have stopped the housekeeping during extended stays and I loved being checked on every day. The housekeepers were on point every day. I loved that they have a hot breakfast every morning. I loved that when I was walking into breakfast Dwight was quick to tell me good morning and to enjoy breakfast the employees really made this place feel like home! Regardless of what we were doing coming (sometimes late) they spoke to us “hi hello how was your day” I loved that most of the time when staying in a hotel typically you just hang out in the room. The last place we hung out was the room. We spent one day of our trip enjoying the amenities at the hotel. We sat by the fire pit spend time in the hot tub and swimming and they have nightly movies in the pool. We even hung out in the lobby on the day it was raining. I will never stay at another hotel in Pigeon Forge. It’s either the Ramsey or I’m not going! Thank you so much for an amazing stay. Don’t forget to talk to them about discounts to the local attractions!
We will definitely be back and recommend to our Families!
The rooms are great. The staff is Wonderful. Enjoyed the pool and hot tub. Hotel is very Clean!
Music is exceptional Contemporary Christian!!!!!! ✝️
Breakfast buffet was a hit!! It’s our second time here. We invited another friend Tina- Happy Birthday .
Wonderful visit
We stayed at the Ramsey Hotel for three nights in Pigeon Forge while we visited the Smoky Mountains. I liked that it was set back off the busy road and easy to get to. The staff are some of the best I have had the past two weeks as we have been traveling. Erin and Neasha were always willing to help whether it was to find me quarters for the wash machine or help recommend a show in town. This motel was SO quiet. They are doing some improvements to the motel which will even make it nicer. The rooms were clean and the beds comfortable. I recommend visiting The Ramsey!