Their hospitality has gained a guest for life!
This will now be our "go to" spot whenever visiting Pigeon Forge!
The service we experienced was incredible from start to finish. We initially found them on Hotwire and I called to book directly with the hotel. When I spoke with Ali, she went above and beyond to take care of us as we were coming into town last minute for a funeral.
We arrived around 1am and were barely through the front door when we heard "Hey buddy! Welcome to the Ramsey Hotel and Convention Center, how was your drive?" coming from Jonathan, the happiest front desk clerk I've ever encountered. As he gave us our keys and was giving us information about what the hotel had to offer (pool, movie nights with popcorn and pizza, breakfast, etc) he offered us extra pizza from that night's movie time. He was over the top hospitable with asking if we needed anything else and offering his condolences for the reason we were traveling late. He's a top tier guy that anyone is lucky to encounter 🙂
The following morning we double checked about receiving a late check out so we could change our clothes and rest after the funeral, and the staff that helped us with that was wonderful. Paula, Erin, and Pam once again went over the top to accommodate and to bless us in a difficult time.
I can't wait to go back for a vacation under happier circumstance and get to experience the movie night and thank the staff in person again.
Their hospitality for a one night stay has gained a guest for life 🙂